Privacy Policy

We, at TAKUMA, have a few fundamental principles: 

- We don’t ask you for personal information unless we truly need it. 

- We don’t share your personal information with anyone except to comply with the law, develop our products and services, or protect our rights. 

- We treat your personal information with the highest regard to privacy and security. 

TAKUMA is responsible for processing your Personal Data, its integrity, security, and respect for your privacy in accordance with the applicable regulations. Its contact details are as follows: Takuma – 96 Impasse du Serpolet, Les entrepôts de la Farlède, 83210 La Farlède, France / Email:

TAKUMA is committed to respecting your right to privacy and shares your concerns about the security of the data you transmit to us through the site (the “Site”). 

This Policy sets out the guidelines established by TAKUMA to protect the information you provide to TAKUMA when you visit the Site.

What information does TAKUMA collect about me and how is it used? 

In the context of a product order, TAKUMA is collecting personal data, within the meaning of Article 4 of the GDPR, concerning visitors and buyers (“Personal Data”) under the conditions detailed below. In particular, TAKUMA may collect the following Personal Data: 

o Information constituting Personal Data voluntarily provided by the visitor or the buyer in the contact form and allowing them to contact TAKUMA to respond to their requests and ensure follow-up. 

o Identification data that is provided by buyers when creating their User Accounts, that is, their last name, first name, e-mail address and password for the purpose of creating the account and managing TAKUMA’s relationship with buyers. 

o Data which is voluntarily and optionally provided by the buyers on their User Account, such as date of birth, for the purpose of statistics and marketing. 

o Additional information provided by buyers during the order taking process that is, delivery address, invoicing address, phone number, and bank details. 

In addition, Takuma may collect navigation data for the purpose of measuring audience and traffic under the conditions detailed in Point 3 below regarding Cookies.

How long is data stored by TAKUMA? 

TAKUMA keeps the Personal Data of visitors and customers only for as long as is strictly necessary for the fulfilment of the above purposes, subject to compliance with its legal and regulatory obligations. In particular, User Data is deleted immediately after a User Account is closed. 

What cookies does TAKUMA use? 

TAKUMA uses cookies and other tracking technologies on its Site. A cookie is a text file placed on your device (e.g., computer, telephone, tablet), via your browser software (“Cookies”). Like most standard website servers, the Site uses log files built on the basis of Cookies. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the Site, track visitors’ movement in the aggregate, and gather broad demographic information for aggregate use. TAKUMA may use your IP address to identify you, to administer the Site to assist in diagnosing problems with TAKUMA’s server. You can find a list of the cookies we use on our Site below. 

Cookie type placed by Takuma: 

Technical cookies: These cookies are strictly necessary to provide access to services via the Site and Applications and to secure the Site and Applications.

How can I refuse them?

As these cookies are strictly necessary for the operation of the Site, you cannot refuse them. You can block or delete them by changing your browser settings, but this may affect your browsing of the Site.

Cookie type placed by Google Analytics: 

Analytical cookies: These cookies help us to better understand how our Site and Applications are used and help us to improve them.

How can I refuse them?

To refuse these cookies, please visit the following links: 

To whom, and how, does TAKUMA transfer my Personal Data? 

Transfers inside the European Union 

The data set is automatically backed-up every 24 hours and is securely stored by OVH in France on 3 different places. 

Transfer to third parties 

A list of all third parties to which we transfer a subset of data can be found in appendix. 

What does TAKUMA do to protect the data I transmit to TAKUMA? 

The Site uses protection SSL (Secure Sockets Layer) to allow for the encryption of personal information such as [Name / Address]. The Site is also registered with site identification authorities so that your browser can confirm TAKUMA’s identity before any Personal Data is sent. 

What can I do to help make sure the security works correctly? 

To help ensure that these measures are effective in preventing unauthorized access to your private information, we invite you to familiarise yourself with the security features available to you through your browser. You should use a security-enabled browser to submit your personal information at the Site. Please note: if you do not use an SSL-capable browser, you are at risk of having data intercepted by unauthorised third parties. 

TAKUMA will not be responsible for any compromise of data that is intercepted due to your use of an unsecured browser. Most browsers have the ability to notify you if you change between secure and insecure communications, receive invalid site identification information for the site you are communicating with, or send information over an unsecured connection. 

TAKUMA recommends that you enable these browser functions to help ensure that your communications are secure. 

You can also monitor the URL of the site you are visiting (secure URLs begin with https:// rather than the normal http://), along with the security symbol of your browser (a green or red padlock in Google Chrome for example) to help identify when you are communicating with a secure server. You can also view the details of the security certificate of the site to which you are connected. TAKUMA encourages you to use this to check the validity of any site you connect to using secure communications. 

Does TAKUMA offer opt-out or opt-in services? 

Yes. If you no longer wish to receive emails from TAKUMA, please: 

• follow the unsubscribe instructions available in every e-mail; or 

• send an email to:

What are my rights? 

In accordance with the applicable regulations, you have the right to access, rectify, modify, delete (right to forget), limit processing, object to and, where applicable, limit processing and portability (in JSON format) of personal data concerning you at any time and at no cost, subject to the rights and freedoms of third parties and the obligations incumbent on TAKUMA. You also have the right to define directives regarding what should happen to your Personal Data after your death. Where processing is based on consent, the visitor or customer may, at any time, notify their withdrawal of that consent, it being specified that any processing carried out prior to the withdrawal remains lawful. Visitors or Customers may exercise their rights: 

• By sending an email to the following address:;

• By filling in the contact form:

• By writing to the postal address: Takuma - Nest City Lab Carrer d’Àlaba, 100 08018 Barcelona, Spain; or

• Regarding the rights of rectification and modification, by updating their User Account. 

If you believe that TAKUMA has failed to comply with its legal obligations under the applicable regulations, you, or an organisation mandated for this purpose, may file a complaint with the CNIL or the supervisory authority of the European Union Member State in which you are ordinarily resident. 

Privacy Policy changes 

TAKUMA may change this Privacy Policy at any time, and you are therefore requested to review it regularly on the TAKUMA Site you visit. In the event of a substantial change in the Privacy Policy concerning your rights, TAKUMA will inform you as soon as possible. 

How to contact TAKUMA? 

TAKUMA welcomes your questions and comments. Send us your questions or comments by e-mail to the following address:

Appendix - User Data 

First name

Last Name


Postal Code


States / Provinces




Appendix - List of all third-party providers to which we transfer data:

ALKIVI: Web infrastructure outsourcing

DEBIAN: Operating system

NGINX: Web server

PHP fpm: PHP engine

MySQL: Data base

SALTSTACK: Automatic deployment and monitoring system

ZABBIX: Alert monitoring system