GeneralWhat form of payment do you accept?
We accept MasterCard, Visa, Amex.How can I check the status of my order?
Once your order has been entered into our system you will receive an email with your personal tracking number, where you can see exactly where your order is at.Where do you ship to?
You can buy our products worldwide. If you are based in Europe you can order directly through our website.
If you are based outside of Europe we recommend you place your order with your local distributor. To find your nearest distributor you can go to Our stores on our website.How long will it take to receive my order once I have paid in full?
Once your order is confirmed it takes between 10-15 working days to be delivered within Europe.
If you are placing your order through a dealer, please contact your dealer to inquire about the delivery time.Do the Takuma products have any warranties?
All our products have a 2 years warranty of conformity in Europe. You can read up on the warranty of Takuma products at our Terms and Conditions of sale.What does the limited warranty cover?
Takuma’s limited warranty covers any defects of the Products that do not comply with the specifications detailed on Takuma’s e-store, under normal use and during the warranty period. When a Warranty claim is valid, and none of the exclusions apply, the Product may be repaired, replaced, or refunded.
Exclusions of the warranty :
· If the Takuma Products are rented or intended for rent.
· In the event where the BUYER uses or stores the Products in an inappropriate manner and/or does not comply with the user guides / instructions provided by TAKUMA.
· In case of any damage affecting the Products and attributable to the BUYER or to any other
service provider not related to TAKUMA. E.g., In the event of damage caused by the use of the Products (direct and/or indirect, foreseeable or unforeseeable, material or immaterial).
· In the event of technical repairs on the Products carried out without TAKUMA's control or authorization.
· In the event of defective packaging, equipment packaging, cables or accessories used with the Product.
· In case of unforeseeable act of a third party (e.g. logistic providers).
· In the event where the BUYER commits a breach of the Terms and Conditions of Sale
· In case of Force Majeure.
If you feel that there is a major defect on the physical state of the Product please contact as soon as possible the dealer or distributor to whom you purchased the Product. The dealer or distributor will be able to help you to confirm if there is a non-conformity issue, and how to deal with it. If you purchased directly from our website, contact us through our Contact us page. We will help find the best solution for you and your gear.
EfoilWho can use a Takuma Efoil?
Thanks to the innovative design and technology of the Takuma Efoils, efoiling is accessible to almost everyone.
We don’t recommend the use of the efoil under the age of 18. For the Cruising 2 the weight limit to achieve flight is up to 100kg For the Carver 2 the weight limit to achieve flight is up to 90kg. This also depends on skill level and experience.How fast can I go with an Efoil?
The top end speed of the Cruising 2 and the Carver 2 is up to 30 km/h, however this can vary depending on your weight, skills and conditions you ride in.What is the battery capacity of a Takuma Efoil?
It depends on the foil, the board, the battery, level and weight of the foiler. Some examples Cruising 2 (25Ah Battery) - 80kg = 45-50 minutes
Cruising 2 Jet (35Ah Battery) - 80kg = 80-90 minutes
Carver 2 (35Ah Battery) - 80kg = 80-90 minutesHow long does it take to charge the battery?
The charging time:
35A approx 4hrs 45mins
25A approx 3hrs 30minsHow heavy is the Efoil?
Weight Cruising 2:
approx. 26.6kg without battery
approx. 37kg with 25A battery
Weight Carver 2:
approx. 21.5kg without battery
approx. 34kg with 35A batteryCan I ride the Efoil in waves?
Of course it is tempting to go play in the waves, but the Efoil was not designed for it. Remember that surfers, swimmers and divers could be in the waves! TAKUMA proposes a full range of boards and foils designed and dedicated to wave foiling.How do I carry an Efoil?
1) Place the board on your back and the mast on your shoulder (the battery out of the board, in your hand).
2) Place your efoil on a surf or SUP trailer.
3) Carry it with another person, one at the front and the other at the back, or one on each side of the board.What models of Efoil do you have?
Currently we have 2 efoil models. The Cruising 2 Jet and the Carver 2.How do I pair the remote control?
When the remote control and ESC have been paired, the ESC light turns blue. You can close the upper part of the board. If the ESC light remains red, this means that the remote control cannot connect to the board. The barred wifi symbol is displayed in the upper right-hand corner of the screen. Try to pair again.How to reset the remote control?
Press the Power button + the Boost button at the same time for 4 seconds. The remote will reset. You can then pair your ESC and Remote.What should I do if the ESC is disconnected?
If your ESC disconnects on water : Remote is under water = The security system will be on, and will cut the signal between ESC & Remote If you are positioned too far back on the board before start. The top cover (hatch) can be underwater. The security system will also turn on and cut the signal between ESC & Remote Control. MAKE SURE TO START YOUR EFOIL WHEN YOU ARE IN THE MIDDLE OF THE BOARD ( on your knees or standing up)Which efoil should I choose?
What's my level? In which conditions will I ride? Will I ride often? Is it a board exclusively for me or will I share it with my friends and family? These questions will help you choose the right TAKUMA Efoil. Currently we have 2 models available, the Cruising 2 and the Carver2.
Cruising 2 Jet: The safest and user-frendliest efoil on the market. Your perfect choice if you are just getting started in efoiling and want to share this fun activity with your friends and family.
Carver 2: The perfect choice if you already have efoil experience and you want to push your skills to the next level. It’s the first efoil completely dedicated to carving.What should I do if the ESC is connected but the engine does not start?
When connecting the wires to the ESC and to the battery, make sure they are well plugged in: you should not only connect them, but also screw them in. Make sure you also paired the remote control.Why is the mast slightly flexible?
Imagine driving a car on extremely stiff shock absorbers! Or the other way around they would be way too soft... It wouldn't be comfortable, you would lose control. There are very important forces between the water, your foil, your board and you. Our engineers have found the right balance to create masts of the right length, shape and flexibility.How do I store my battery for long periods of inactivity?
For many of us not in tropical locations or dedicated enough for extensive wetsuit riding, your eFoil might spend more time in storage than the warmer months. Storing and caring for your eFoil battery during periods of inactivity is simple, but important, so review the information below.
Store your eFoil battery in a cool, dry location.
Allowable Storage Temperature: 0C˚ to 40C˚(14F˚ to 104F˚)
Ideal Storage Temperature: 5C˚ to 25C˚ (41F˚ to 77F˚)
Storing the battery below 0C˚ or above 40C˚ will cause irreversible damage to the battery.
We recommend storing your lithium-ion battery in a fireproof case.How much charge should be in the battery when storing for an extended period of time?
NOTE: We consider anything over four weeks as a ‘long’ period of inactivity. The ideal storage state is at 30-50% of battery charge.
If stored for a long time (roughly 9 months to several years) without use, the battery can become over-discharged and lose the ability to be charged at all. To prevent this, and to ensure the longest life for your battery, the battery should be plugged into a charger and charged until it reaches 30-50% every 3 months.Do I need to perform any special procedures prior to using my battery after a long period of inactivity?
To wake up your battery after a long period of inactivity, follow normal charging instructions; there are no special changes after a long period of inactivity. Ensure you follow the correct sequence when connecting your battery to the charger and wall outlet. First connect the charging data cable, then the cam-lock, and then plug the charger into the wall. Be sure to review the User Manual for all the information on your eFoil battery maintenance, charging, storage, and safety.Does the Takuma Efoil need a licence and registration?
No. Our engines are intentionally designed to operate under legal requirements for a licence and registration within the EU and Switzerland. Making it for now the only efoil on the market that can be used without a licence.
However, we still recommend that you check your local laws and regulations.Should I wear a life jacket/ safety gear?
It is highly recommended that you wear appropriate safety gear when efoiling, including a lifejacket and helmet.What is the Efoil Academy?
The Efoil Academy is an initiative launched by Cyril Baize to unify the learning process and guidelines of efoiling globally. So far it’s 6 schools that participate in
HydrofoilWhy are the Kujira foils special?
Our Kujira foils are unique in their tubercle design, which is inspired by the humpback whales’ pectoral fin. The tubercle design improves hydrodynamics and lift and allows for an easier take-off, more manoeuvrability and easier control.What are the Takuma foils made of?
All our Kujiras have a full carbon construction.
Our Kujira Helium foils have a carbon composite construction with a lightweight helium foam core.How do I choose the correct foil?
Choosing the correct foil can be tricky. It usually comes down to your skill, type of riding, weight and personal preference. Here is a short overview with recommendations on how to choose the correct foil.
BoardsWhere should I place my foil on the board?
The ideal placement for allround use is in the middle.
Further back = More stable, more progressive take off
Further front = Less stable, more manoeuvrable, straight up take-off (not recommended for beginners)